The Thula Process
How Thula Works
See how peer reviews, verified credentials, and a transparent scoring system come together to build a trust score that speaks for itself.
Explore the Steps
PHASE 01
Create Your Profile
How It Works
Create your Thula account in seconds. Once signed in, you get a public Trust Passport — a verifiable profile page that displays your reputation score, work history, and tier badge. This becomes your portable proof of professional trustworthiness.
Key Features
One-Click SignupSign in with your existing email, Google, or social accounts — powered by Auth0 secure authentication.
Professional ProfileAdd your name, profession, and a short bio. Your profile becomes your public reputation page.
Shareable IdentityShare your profile link (thula.lk/p/your-name) with colleagues, clients, and employers.
HOW TRUST IS BUILT • STEP BY STEP
From Claim to Verified Trust Score
Follow a real example of how a professional builds their verified reputation on Thula — from claiming work experience to earning a trusted score.
A
Claim Work History
Sarah adds her role as Senior Developer at TechCorp, including dates and department.
B
Manager Verifies
Her manager receives a notification and confirms Sarah's role and tenure.
✓
Score Updated
Claim verified. Sarah's Trust Score increases and her profile earns a Verified badge.
Frequently Asked Questions
Clear answers about trust scoring, privacy, dispute resolution, and how your reputation grows.
Thula uses multiple layers of protection. First, our double-blind review system means both parties must submit their feedback independently before either review is revealed — this eliminates retaliatory or extortion-based ratings. Second, reviews are weighted by the reviewer's own reputation: new or low-score accounts have minimal impact, while highly-trusted reviewers carry significantly more weight. Third, any user can file a dispute against an unfair review, which is then examined by trusted mediators who can remove bad-faith feedback and penalize the submitter.
Yes. Thula follows privacy-by-design principles. Your personal information is securely stored and access-controlled. We use Auth0 for authentication — your password is never stored on our servers. You control what appears on your public profile, and you can request full data deletion at any time in accordance with GDPR regulations.
If you receive an unfair review, you can file a dispute directly from your dashboard. The review's impact on your score is temporarily suspended while it's under review. Trusted mediators — experienced platform members with Veteran, Civil Servant, or Top Rated status — examine the review and supporting evidence. They can either Uphold the dispute (removing the review) or Dismiss it (keeping the review). Bad-faith reviewers face reputation penalties.
Your Trust Passport is your public profile page at thula.lk/p/your-name. It displays your Global Trust Factor (a score from 0 to 1000), your tier badge (Bronze, Silver, Gold, or Platinum), a breakdown of individual rating categories (Integrity, Communication, Reliability, Expertise), a Trust Velocity graph showing your score over time, and an AI-generated summary of your review history. You can share this link with employers, clients, or anyone who needs to verify your professional reputation.
Your Global Trust Factor (0–1000) is calculated from four weighted categories: Integrity, Communication, Reliability, and Expertise. The scoring system applies recency decay — meaning older reviews gradually lose weight so your current performance matters most. Reviews from high-scoring peers carry more weight than those from newer members. Additionally, reviews submitted via proximity verification (in-person QR scanning) receive a 3x weight multiplier for maximum accuracy.
Thula offers three elite status tiers beyond the standard Bronze/Silver/Gold/Platinum badges: Veteran (awarded for long-term consistency and verified excellence), Civil Servant (for community trust builders who help mediate disputes), and Top Rated (the highest tier for the most trusted individuals on the platform). You advance by building verified work history, earning positive reviews from reputable peers, maintaining a high Global Trust Factor, and participating in community governance like dispute mediation.
You add a work history entry by providing your position, department, dates, and the organization you worked at. The entry starts as Pending and is sent to your manager or a platform mediator for review. Once approved, it becomes Verified and contributes to your trust score. If rejected, you'll receive feedback explaining why. If there's a disagreement, the entry can enter a Disputed state for further review by mediators.